Friday, July 17, 2015
It takes a team of highly skilled and experience people with an eye for detail and a passion for making it like their own, to make sure a ready to work truck is delivered. Whether your selling new or used roll off trucks, the same attention to detail has to be adhered to, at all times. When dealing with new trucks and roll off equipment, there’s always the possibility of air leaks, electrical issues, hydraulic, oil, or other fluid leaks, and yes, even the occasional engine or transmission issue. At Apex, our inspection technicians are trained to look for these details, in both new and used equipment, and notify the general manager and the repair staff of their findings. The Apex repair staff is broken into six departments: Light Mechanical, Heavy Mechanical, Fabrication, Hydraulic, Inspection, Detail, Paint and Parts.
First the inspection department will follow a detailed routine while performing up to a 210 point investigation into each truck or piece of equipment, depending on the equipment. This includes, to list a few, the primary and secondary electrical systems, the primary and secondary air systems, the hydraulic systems, the powertrain components, the frame, and suspension system (i.e. travel pads, shocks, springs, trunnions, bushings). They will pay close attention to the peripheral systems, such as roll off hoists, hooklift hoist, grapple booms or front loaders. Smaller items like battery cables, clamps, belts and hoses are also under scrutiny during this phase of the operation. The cab will also be probed to check seats, seat belts, vents, flooring, windows, door handles, mirrors and other important items, and marked for repair. If the repair is minor, it can usually be corrected by the inspection department.
Apex light mechanical technicians are second to none in the industry, and will re-inspect the issues sent to them in order to verify the accuracy of the findings and determine if there is any other problems underlying. Light mechanical specializes in electrical troubleshooting, identifying problems in the fuel system, air systems, vacuum problems, braking issues and more. During this process, the equipment undergoes a second inspection around the area of repair. For example, if a technician is repairing or replacing a wiring harness, he will inspect the components around that area, and if he finds anything missed by the inspection department, he will repair it if possible, or add it to the repair order.
Apex heavy mechanical techs are among the best in the country, and are highly experienced in all phases of mechanical repair. When a truck arrives at their department, they know it has a problem with the engine, transmission, rear end, or some other major component, and they have the expertise to deal with it. Because of the quality of equipment Apex starts out with, these problems are usually not catastrophic to the function of the machine. However, if there is a problem of significance, the Apex heavy mechanical department can handle it, from an engine rebuild or replacement to a transmission overhaul or trunnion replacement. And as with every other department, the heavy mechanical technicians will also inspect the areas around their work for any other defects that may have been missed by the other departments.
The hydraulic department is experienced in all phases of hydraulic troubleshooting, repair and replacement. This gives them the ability to rebuild, reseal or replace any hydraulic component on the equipment, in order to bring the unit back to a fully function state. In addition these technicians are trained in light and heavy mechanical procedures, which gives them the ability to inspect and mark other mechanical issues they may find during the hydraulic repair process.
Apex fabrication technicians are a breed all their own, who can bring the life back to, and reinforce failing parts like roll off hoists, grapple units and major body components, such as dump bodies, rear fenders, frames and more. They are extremely skilled engineers and technicians who are able to create and modify any piece of equipment and make it fit any application thrown their way, including building grapple trucks and roll off trucks from the ground up, from new or used equipment, and make it work ready when you need it.
The Apex detail staff are an exceptional group of individuals, who pay close attention to the markers sent to them by the inspection department, but also have their own inspection process as they go about their tasks. They will be inspecting every inch of a truck for interior flaws, such as broken window cranks, cracked or defaced instrument cluster, missing knobs and buttons, cab light covers, over-worn or torn seats and upholstery, dash and many other interior components. They are committed to giving Apex customers the best environmental experience possible in a truck.
Almost every used piece of equipment that goes through the Apex process makes its way through our paint facility. If it is a truck, it will have the exterior cab painted, the frame and sub frame, as well as any hoist or other peripheral equipment that may be attached. The Apex Equipment paint department is always ready to give a truck the color of the buyer’s choice to match any company fleet.
All of this makes the Apex Equipment team is one of the most specialized teams in the waste and forestry equipment industry.
Thursday, June 18, 2015
Bryan Gordon of Gordon Pro Tree Service, in Buford, Georgia, talks about the need to expand his fleet of forestry and tree equipment, and how Apex Equipment helped him through the process. Mr. Gordon says, "We contacted Lorna Morales, who has done a great job for us from start to finish... we're very excited about getting this truck into operation, and we are very appreciative of the things that Apex has done to help us get to this point." He goes on to say, "If you want it done right, especially with the warranty they offer, give them a call and give them the opportunity to help you out, as they have done with us."
Thursday, June 11, 2015
American Tree Trimmers LLC gives Apex Equipment kudos for their honesty and upfront sales approach relating to the recent purchase of a refurbished 2001 grapple truck. Willy Finn, owner of American Tree Trimmers LLC says "We got here today, and this truck has been everything we thought and more... If you're looking to buy a truck, I would go with Apex. They seem, by far, to be the best place to go with."
Friday, May 29, 2015
Like any enterprise, Apex Equipment has endured difficulties and bumps in the road along the way, but still maintains the integrity that has catapulted them to success in the waste and forestry industry, truck and equipment markets. The idea that everyone should be able to get a piece of equipment that just gets the job done when you need it to, and looks good, whether it’s new or used, is still one of the foundational principles of their operation, according to sources at Apex. Apex Equipment understands and believes in the working people, and the companies they run and work for. For this reason, Apex determined, to not only give them the best new or used truck possible, but as fast as humanly possible, depending on the amount of effort that it takes to complete the unit, and make it work ready.
Bill Marvel from Takoma Tree Experts said, “The fast knowledgeable and thorough responses I received, both by email and phone, to many of my questions, made me realize I was dealing with a highly professional and trustworthy company.” He also added, “Apex customer service is second to none, after taking delivery of the truck from Apex, we realized the bank had made an error, and the title was sent to the wrong department. Meanwhile our temporary tag had expired, and despite not being responsible for the banks oversight, Apex sent another temp tag overnight, at no charge.” He noted, “The follow up emails a couple days later, to make sure our driver was on his way safely to Maryland, and providing us with another tag demonstrates the willingness of Apex to follow up after the sale, a winning formula for retaining customers.”
The level of service Apex Equipment provides for their customers, and potential customers alike, is refreshing in these modern times of fast paced, quick-handled business transactions, where you hardly know what happened until you wake up three days later with nothing but remorse over the deal you were supposedly getting. Apex owners say, “Our goal from the start, was to do what no one else does… we fix more than the customer can see with the naked eye, so they don’t have to be concerned with how their equipment will perform when it leaves Apex.” Additionally they say, “Our expert team of technicians and their vast wealth of knowledge gives us the ability to troubleshoot problems in route, if the customer has an issue 6 months or even a year down the road, to help prevent other companies, who may not be quite so honest, from taking advantage of them in a time of misfortune. We stand with our customers.”
This is what three Apex team members had to say about their Apex experience.
Dan says, “We stay very busy, and as a mechanic, that’s what I like. Apex gives me the opportunity to do this. And we do our very best, every day, to produce a quality product… all of us.”
Jeremy says, “I originally came to Apex Equipment looking at grapple trucks, and was very impressed by the quality of trucks this company was putting out. Later when I was offered an opportunity to work for Apex, the decision was easy.” He also said, “I have found with Apex, there is no compromise where repairs are concerned, which means my skills and efforts are never undermined, or swept under the rug.” Finally he says, “I feel that Apex is a company I can infuse my set of skills into, and make it even better for customers who are looking for the right options for their business.”
Kyle stated, “Apex certainly follows the mission statement they put forth.” He also said, “They strive to make their used trucks the best money can buy… they sell good trucks that are many times better than that of the competition.” He went on to say, “They do what it takes to satisfy the customer.”